RE/MAX RESORT REALTY VACATION RENTAL TERMS AND CONDITIONS
DEPOSIT: A 50% deposit on a credit card is required to confirm reservation dates. The BALANCE IS DUE 60 DAYS PRIOR TO ARRIVAL. For 3-night reservations, full payment is required at the time of booking. For reservations with an arrival date within the 60-day arrival window, full payment is required at the time of booking. In lieu of a refundable security deposit we require a NON-Refundable $59.00 premium for a Damage Protection Plan covering up to $1,500.00 of accidental unintentional property damage. This Damage Protection Plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. By submitting payment for this plan, you authorize and request Rental Guardian Travel Insurance to pay directly RE/MAX Resort Realty any amount payable under the terms and conditions of the Damage Protection Plan. Any damages that exceed the coverage will be charged to the credit card on file.
CANCELLATIONS:100% refund if you cancel at least 30 days before check-in. 50% refund if you cancel at least 14 days before check-in. No refund if you cancel less than 14 days before check-in.
*Effective 9/1/20: In light of the Covid-19 pandemic, if government travel restrictions impact guest's ability to travel to their destination a full refund will be issued for cancellations inside 60 day balance due window.
BOOKING FEE: A one-time $65.00 Booking Fee will be automatically charged to each reservation.
RESERVATION VERIFICATION: Guest is responsible for reviewing and verifying the emailed Reservation confirmation details such as the arrival and departure dates and property name and number. RE/MAX Resort Realty is not obligated or required to locate or pay for alternate guest accommodations in the event of guest’s error and failure to review Reservation confirmation which may have resulted in incorrect arrival/departure dates or an incorrect property booked. In the event of guest’s error, guest will be responsible for locating and arranging the alternate accommodations and paying for the cost of alternate accommodation (room rate, taxes, cleaning fees). RE/MAX Resort Realty Will not be held responsible for such arrangements, nor will RE/MAX Resort Realty absorb any related fees.
RATES: Rates are subject to change without notice. RE/MAX Resort Realty reserves the right to run last minute specials from time to time. Existing customers/booked guests are not eligible for last minute specials. The State of Hawaii Transient Accommodations Tax (10.25%) and General Excise Tax (4.167%) are charged on each reservation.
CHECK IN / CHECK OUT PROCEDURE: Check in time to CONDOS is any time after 4 PM local time. Check out time for CONDOS is 11 AM sharp. Check in time to HOMES is any time after 4 PM local time and check-out time is any time before 10 AM sharp. If guests are still in the property after 11 AM for the Condos or after 10 PM for the Homes on departure day there will be a fee assessed equal to the total nightly rate plus taxes. On departure day please load and start the dishwasher, lock the doors, and if keys were provided leave them inside. There will be a $300 fee for lost keys. Properties with a Kaba lock key-less entry will deactivate entry after checkout time on departure day. Codes and key cards to certain properties will not be extended past the normal check out time.
PARKING/RESORT FEES: Some of our properties require mandatory parking and/or registration fees. These fees are out of the control of RE/MAX Resort Realty and are subject to change at any time without notice.
HOUSEKEEPING: Daily maid service is not provided. If daily maid service is desired, there is a $55 per hour charge and a set time of housekeeper entry each day. The standard cleaning fee charged on the reservation is for the “out clean” upon your departure. Basic starter supplies of soaps, detergent and paper products are provided upon guest arrival, but not replenished during guest stay.
SMOKING: All RE/MAX Resort Realty properties are NON-SMOKING. No smoking in the unit or on the patio/balcony/lanai. The Hawaii legislature enacted State Law 295 that went into effective November 16, 2006 which prohibits smoking in all enclosed or partially enclosed areas open to the public. Violations will result in a $1,000.00 fine for each occurrence.
PETS: Pets are not permitted in any of our properties at any time.
CONSTRUCTION NOTICE: Most of our properties are in condo complexes that require common element maintenance from time to time. The type of maintenance and maintenance schedules are out of the control of RE/MAX Resort Realty. We apologize for any inconvenience of such maintenance projects; however, guests will NOT be given any type of refund or credit.
HURRICANE OR STORM POLICY: No refunds or altered reservations will be given due to an upcoming or current hurricane or storm while guests are in residence or due to flight cancellations. We highly recommend guests purchase the Rental Guardian “Cancel for Any Reason” travel insurance.
RENTAL AGREEMENT: RE/MAX Resort Realty represents individual condominium owners, and privately-owned condominiums cannot be 100% controlled by us. Problems rarely occur, but should such a situation arise whereby the rental unit becomes unavailable, we reserve the right to substitute an alternate rental unit, up to and including on the day of arrival. All reservations are subject to cancellation or change for reasons including but not limited to mother nature, failure of guests to vacate as scheduled, sale of unit or change of management companies. Neither Manager nor the Property Owner of the unit will be responsible for any lost, stolen or damaged items. Manager will use its best efforts to ensure that all equipment within the unit is in good working order, although neither Manager nor Property Owner guarantees that any equipment will not break down during Guest’s stay, and therefore such a breakdown does not constitute a breach of this Agreement or give Guest any right to any refund, nor will rental adjustments be made for any such mechanical failure. In the event of a breakdown, Management will use its best efforts to remedy the situation as soon as possible after notification of the breakdown. Guest understands that there is no guarantee that properties adjacent to the unit will be free from disturbances, including but not limited to noise or inconvenience from construction, traffic or other guests or neighbors, and any such disturbance shall not constitute a breach of this Agreement or give Guest the any right to any refund, rental adjustment or room move. Guest also understands that Hawaii is located in a tropical climate, and that insects, rodents and lizards flourish in this environment. Although Management will use its best efforts to hold to a minimum your interaction with these pests during your stay, Guest understands that any contact by Guest with such a pest within or outside the unit does not constitute a breach of this Agreement or give Guest any right to any refund, rental adjustment or room move. Any issue that Guest has with the unit shall be immediately reported to Manager via the phone number listed in the rental unit’s directions and entry instructions. Guest understands that Manager and Property Owner shall have a reasonable amount of time to restore rental to acceptable conditions, and that any issues presented to Manager by Guest after check-out cannot be remedied and shall not constitute a breach of this Agreement or give the Guest any right to any refund or rental adjustment.
NON-LIABILITY AND INDEMNIFICATION OF OWNER AND AGENT: GUEST AGREES TO HOLD HARMLESS AND INDEMNIFY THE PROPERTY OWNER, RE/MAX RESORT REALTY AND ITS EMPLOYEES FROM ANY AND ALL COSTS, EXPENSES, LEGAL PROCEEDINGS, LEGAL FEES, SUITS, CLAIMS OR DEMANDS, WHETHER FROM LOSS OF LIFE OR INJURY TO GUEST AND/OR INVITEES OF GUEST OR LOSS OF OR DAMAGE TO GUEST’S PERSONAL PROPERTY, UNLESS SAME WAS DUE SOLELY TO THE WILLFUL ACT OR GROSS NEGLIGENCE OF THE PROPERTY OWNER OR MANAGING AGENT. Guest is taking and accepting property in its current “as is” condition. Beach supplies are not stocked and any beach supplies found inside of the properties are used at guests’ own risk and provided that guest will assume all liability associated with the use of these items. Under no circumstances shall RE/MAX Resort Realty or Property Owner be responsible for any loss, damage, claim or injury, whether incurred directly, indirectly, consequently or otherwise in law or equity as a result of rendering of services or accommodations as described or substituted and including without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s), or change(s), in the provision of services or accommodations provided through RE/MAX Resort Realty. RE/MAX Resort Realty reserves the right to rescind any agreement for accommodations. RE/MAX Resort Realty and Property Owner will not be held liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services.
DAMAGES/MISSING ITEMS: Any damages caused by a guest will be the responsibility of the guest to repair, replace, or reimburse. Missing items; towels, linens, glassware etc. will be the responsibility of the guest to replace. Excessive sand found in the property will result in an additional cleaning fee. Guest will be charged repair costs for equipment breakdown from beach sand. In order for the Rental Guardian Damage Plan to be effective, guest must inform manager of damages prior to vacating property. If guest fails to inform manager of damages, guest is responsible for the full cost of the repair and/or replacement cost of said damages.
HOUSE RULES: This reservation is for quiet condo/residential vacation accommodations only. Therefore, parties, receptions, luaus, events and gatherings of any kind are strictly prohibited. No additional people beyond the maximum occupancy of the condo are allowed on the rental property at any one time. Please review house rules listed in the guest directory binder at the property.
ARRIVAL INSTRUCTIONS: When reservation balance has been paid in full, guest will receive by email Arrival Instructions. Instructions may list a key code if applicable, or other specific arrival/check-in instructions. It is your responsibility to bring this information with you.
LOST AND FOUND ITEMS: We are not responsible for lost items or items left behind at the property. A $50.00 handling fee, plus postage, will be assessed for all lost & found items that have been recovered and returned to the guest. If items are found at the property and have not been claimed by guest within 30 days, these items will be donated to a charity.
_________ I agree that this is a legally binding document and I have read all terms and conditions in this document.
*ACKNOWLEDGEMENT: I have read and understand this agreement, and I accept and agree to all of its terms and conditions. I enter into this agreement voluntarily, with full knowledge of its effect. My signature below reflects my acceptance of the Above Terms and Conditions for my reservation.
Guest Signature: __________________________________________
Arrival Date: __________________